Complete effortless HR solutions
Complete effortless HR solutions
FAQs & Support
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Choosing, implementing and using an HR management system can raise plenty of questions. We’ve brought together answers to the most common questions about ActionHRM, our features, integrations, implementation, pricing and support.
Whether you’re researching HR software, preparing for implementation or already using ActionHRM, this page is designed to help you find the information you need.
Looking for something specific? Browse the topics below or contact our team if you need further assistance.
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ActionHRM is an Australian-owned and operated, configurable Human Resource Management System (HRMS) designed to manage the employee lifecycle from hire to retire.
It brings together employee information, HR processes, workflows, reporting and optional specialist modules in one connected platform. Organisations can configure their solution around their requirements, workforce and existing business processes.
ActionHRM is designed primarily for mid-market and larger organisations, typically with around 100 to 5,000+ employees. It supports organisations across a range of industries and can be configured for different workforce structures and operational requirements.
ActionHRM is designed around configurability. Rather than requiring every organisation to adopt the same set of features and processes, you can build a solution around a CoreHR foundation and select additional functions and specialist modules as required.
This allows organisations to align their HR system with their structures, workflows, reporting needs and business processes.
Yes. ActionHRM supports processes across the employee lifecycle, including recruitment, onboarding, employee records, leave, time and attendance, performance, training, workplace safety and offboarding.
The functionality available depends on the modules and features included in your solution.
ActionHRM supports multi-country, multi-company, multi-language, multi-currency and multiple payroll integration requirements within a single client environment.
The configuration and integration requirements will depend on your organisational structure and the countries in which you operate. Contact our team to discuss your requirements.
Yes. ActionHRM can be used by organisations internationally. Support arrangements, business hours and local requirements should be discussed with our team.
Yes. ActionHRM is modular.
The CoreHR Foundation provides the base platform. You can then select additional CoreHR features and specialist modules according to your requirements. This means you can focus on the functionality your organisation needs rather than subscribing to every available feature.
The CoreHR Foundation provides the underlying employee information and process management framework. It includes functionality such as:
The precise scope and inclusions should be confirmed in your proposal.
Depending on your requirements, optional CoreHR functionality can include:
These features can be selected as part of your solution scope.
ActionHRM offers specialist modules covering:
Each module can be discussed and scoped around your organisation’s needs.
Yes. ActionHRM provides centralised employee records, allowing authorised users to maintain employee information, employment history, documents, file notes, assets, custom fields and other relevant workforce information.
Access to employee information can be controlled through the system’s security and permissions framework.
Yes. ActionHRM supports organisational structures and position management, including visual organisational charts, position information and headcount tracking.
Organisational structures can also support workflow and security arrangements, helping keep management processes aligned with organisational changes.
Yes. Employee Self-Service (ESS) and Manager Self-Service (MSS) allow employees and managers to complete available HR activities online.
Depending on the features subscribed to and configured, employees may be able to update personal details, submit leave requests, access available documents and payslips, and complete assigned workflows.
Managers can access relevant employee information, review requests and complete workflow approvals according to their permissions.
Yes. ActionHRM can support leave and absence management, including leave balances, accruals, online applications, approval workflows and multiple approvers.
Leave rules and workflows can be configured to reflect your organisation’s requirements.
Yes. Optional time and expense functionality supports time capture, timesheet processing, online time clock activity, expense claims, approval workflows and cost-code allocation.
Approved information can be prepared for transfer to payroll or other business processes depending on your configuration and integration.
Yes. ActionHRM can record and manage company assets allocated to employees, such as phones, access cards, vehicles and other equipment.
Asset information can also be incorporated into onboarding and offboarding workflows to help manage allocation and return processes.
Yes. The Recruitment module supports recruitment processes from candidate application through to hiring and onboarding.
Features include online applications, candidate records, applicant search, talent pools, shortlisting, interview management, candidate assessment, hiring manager review, notifications and recruitment reporting.
Yes. ActionHRM supports online applications through its MyRecruit application facility and company Jobs Board.
The application process can be configured to collect relevant candidate information and support your recruitment workflow.
ActionHRM supports recruitment connections and services including SEEK, Broadbean, Twilio and Referoo, alongside other third-party services.
The functionality available depends on the particular integration, its configuration and the agreed scope of work.
Yes. Recruitment workflows can involve hiring managers in activities such as reviewing applicants, providing feedback, assessing candidates and participating in interview processes.
Access and responsibilities can be configured to suit your recruitment structure.
Yes. Successful applicant information can be transferred into the onboarding process, helping reduce duplicate data entry and connect recruitment with the next stage of the employee lifecycle.
Yes. ActionHRM supports configurable onboarding workflows, allowing organisations to coordinate the tasks, information and approvals required when a new employee joins.
Workflows can include document collection, policy acceptance, pre-employment checks, employee information, induction activities and equipment provisioning.
ActionHRM supports employment contract generation using employee and recruitment information, as well as electronic contract acceptance.
The contract templates and workflow can be configured around your organisation’s processes.
Yes. Onboarding workflows can provide new employees with access to relevant forms and information requests, helping collect details such as tax file number declarations, bank details, superannuation information and other required employee information.
The specific information collected depends on your configuration and processes.
Yes. Onboarding workflows can include induction tasks, checklists, policy acknowledgements and training activities.
Training and development functionality may require the relevant module to be activated.
Yes. ActionHRM supports configurable offboarding workflows to help coordinate employee exit processes.
These can include exit interviews, asset returns, access and equipment checks, outstanding tasks, communications and employment status updates.
Yes. The Performance and Talent module supports configurable online performance review processes.
Organisations can create review templates and workflows to manage performance conversations, objectives, feedback and development activities.
Yes. Goals and objectives can be incorporated into performance and development processes, helping employees and managers document expectations, progress and development priorities.
Yes. The Performance and Talent functionality includes 360-degree assessment capabilities, allowing feedback to be incorporated into relevant performance and development processes.
Yes. ActionHRM supports succession management and development planning, helping organisations assess talent and consider future requirements for key positions.
Yes. Training and development functionality can track employee skills and qualifications, identify skills gaps and support development planning.
ActionHRM provides Training and Development functionality to manage training activities, courses, skills, development and learning records.
Depending on the configuration, this can include classroom training, eLearning, course management, skills tracking and professional development records.
Yes. ActionHRM supports SCORM 1.2 package management for compatible eLearning content.
ActionHRM includes a built-in content authoring tool as standard, allowing organisations to create learning content within the available functionality.
Yes. ActionHRM can connect with third-party learning providers through supported pre-built connectors or REST APIs. The available connection and scope should be confirmed for each provider.
Yes. ActionHRM supports Continuing Professional Development (CPD) tracking, alongside training records, skills and qualification information.
Yes. The Workplace Safety module supports online incident and hazard reporting, investigation workflows, action management and reporting.
Yes. Actions arising from incidents, hazards and investigations can be recorded, assigned and managed through workflows, including follow-up and completion processes.
ActionHRM supports asset registers and equipment safety check recording, including escalation and reporting functionality.
The specific checks and processes can be configured to suit your organisation’s requirements.
ActionHRM can record relevant employee health information and review dates, with access managed through the system’s security controls.
Sensitive information should only be made available to appropriately authorised users.
ActionHRM includes more than 80 standard reports across the solution.
Reports can cover employee information, organisational data and other HR activities, depending on the modules and features available in your system.
Most standard reports support filters and conditions, such as department, position, location and employment type.
Advanced filtering and field selection are also available to help users build reports around their information requirements. Reports can be saved as favourites and exported in supported formats, including CSV, Excel and PDF.
Yes. ActionHRM includes more than 30 Dashlets across the solution, with 15 available for the Home page.
Dashlets can provide summaries and insights into areas such as leave, workforce changes, training, turnover, skills gaps and employee demographics. Availability is controlled through system permissions and configuration.
Scheduling is supported in selected reporting areas. Depending on the report and configuration, outputs can be distributed through email or SFTP.
Advanced business intelligence and data visualisation requirements can be scoped as an extended service.
The availability, technical requirements, implementation effort and costs depend on the reporting use case and should be discussed with ActionHRM.
Yes. Custom reports can be scoped and quoted based on the required data, filters, logic and output.
Some reporting requirements may be achievable through the existing reporting tools, while more complex requirements may need additional development.
Yes. ActionHRM supports connections with a range of payroll providers and business systems.
The integration options depend on the payroll product, the information to be exchanged and the required processes.
Visit our Partners page for information about our payroll and technology partners.
Depending on the integration, information may include new starter and termination details, employee demographic changes, payslips, bank details and approved time, attendance, leave or expense information.
The exact data flows and direction of exchange depend on the integration and configuration.
Yes. ActionHRM provides an Open API framework to support data exchange with other systems.
API requirements should be reviewed against the systems involved, the data to be exchanged and the technical scope.
Yes. ActionHRM supports different integration approaches, including pre-built connectors, APIs and scheduled file feeds.
Our team can review your existing systems and discuss the most appropriate integration approach.
Yes. ActionHRM supports access through mainstream web browsers on mobile devices, tablets and desktop computers.
An ActionHRM mobile app is also available for iOS and Android, providing access to selected employee and manager self-service functionality.
Mobile app functionality depends on the relevant ESS/MSS features being included in your subscription. The available menu and functions are also determined by your organisation’s configuration and permissions.
Yes. As a hosted solution, ActionHRM can be accessed through supported internet browsers, subject to your organisation’s security and access settings.
ActionHRM takes a consultative approach to implementation. The process typically involves understanding your requirements, confirming the solution scope, configuring the system, preparing and validating data, testing workflows, training key users and preparing for go-live.
The project plan and timing depend on the size of your organisation, selected modules, data requirements, integrations and configuration complexity.
Yes. Discovery helps establish your current processes, business requirements, desired outcomes and implementation priorities.
It provides the foundation for defining the appropriate solution scope and identifying configuration, data and integration requirements.
Yes. ActionHRM is highly configurable. Depending on the functionality available, authorised administrators can configure fields, workflows, approval paths, alerts, notifications, templates, application skins and other system settings.
The aim is to align the solution with your organisation’s processes without assuming every business needs to work in the same way.
Many standard configuration activities can be completed using the system’s administration tools without programming. More complex integrations, development or technical requirements may require ActionHRM services.
Yes. ActionHRM uses a train-the-trainer approach, providing training to HR administrators, application administrators and other key users.
These users can then support training for employees, managers and other system users within their organisation. Additional training and workshops can also be discussed as extended services.
Implementation timing varies according to the solution scope, number of employees, modules, data quality, integrations, configuration requirements and availability of client resources.
We discuss the expected project timeline during discovery and proposal preparation.
Yes. Clients can raise enhancement requests and provide feedback on the solution.
Requests are reviewed by ActionHRM, with delivery dependent on technical assessment, priorities and agreed scope. Some enhancements may be included in future product releases, while others may require a separately scoped service.
ActionHRM pricing is based on the functionality selected and the number of active employee records.
The CoreHR Foundation is the base product. Additional features and modules can be added according to your organisation’s requirements.
An active employee record generally relates to an employee currently employed by your organisation and set up with the relevant position or job role and employment conditions.
Archived or terminated employee records are not charged as active records under the pricing approach described by ActionHRM.
No. The CoreHR Foundation is the base product, with additional CoreHR features and specialist modules selected according to your requirements.
This modular approach allows you to build a solution around the functionality your organisation needs.
Implementation, configuration and training are quoted separately based on your organisation’s requirements and the agreed project scope.
Your proposal will outline the relevant costs.
The hosted subscription includes software updates, backups, support and maintenance as described in your subscription arrangements.
Additional services, such as complex configuration, workshops, custom reports, integrations or enhancements, may be scoped and quoted separately.
ActionHRM’s subscription includes system updates and improvements.
Release information is provided to clients, and upgrades are managed by ActionHRM. The timing and arrangements for major releases or additional testing environments can be discussed with your account contact.
Yes. ActionHRM’s modular structure allows additional functionality to be considered as your organisation’s needs change. Any additions will be reviewed for configuration, implementation and subscription impacts.
On-premises deployment may be available for eligible Australian organisations with specific enterprise, government or other requirements. This is subject to assessment and a separate service premium.
Contact our sales team to discuss eligibility and requirements.
Yes. ActionHRM includes a security and access framework that allows authorised administrators to manage which positions, employees or groups can view, edit or action particular information and processes.
Access can be configured according to organisational responsibilities and the sensitivity of the information.
Yes. ActionHRM supports Single Sign-On. The specific setup and identity provider requirements should be discussed with our team.
Yes. ActionHRM supports Multi-Factor Authentication, including in-app MFA options. Available authentication arrangements should be confirmed as part of your security and implementation discussions.
ActionHRM provides security controls designed to manage access to employee information, including role and permission settings.
The hosting environment and security arrangements should be assessed against your organisation’s security, privacy and procurement requirements. Contact ActionHRM if you require further technical or security documentation.
ActionHRM’s published FAQ states that client instances are monitored 24 hours a day, seven days a week. Contact our team if you require further information about monitoring, hosting or service arrangements.
Support arrangements depend on your relationship with ActionHRM:
ActionHRM provides direct support to authorised client contacts.
Please provide a clear description of the issue, the steps taken before the issue occurred and any relevant screenshots or supporting information.
This helps the support team understand the issue and investigate it efficiently.
Support is available through the channels and arrangements specified in your client support agreement. This may include email and telephone support.
Support requests are managed according to their criticality and severity. Resolution times depend on the nature and complexity of the issue and the applicable service arrangements.
Employees should generally contact their organisation’s internal help desk or HR team. ActionHRM provides direct support to authorised client HR administrators rather than unauthorised individual employee contacts.
If you are an authorised client administrator who needs assistance understanding the system, contact your organisation’s ActionHRM account contact or support team to discuss training and support options.
For product demonstrations, pricing, solution enquiries or implementation discussions, contact:
Email: sales@actionhrm.com
Phone: +61 2 8188 1879
You can also use the Contact ActionHRM page.
ActionHRM welcomes enquiries from organisations interested in partnership and reseller opportunities.
Please contact sales@actionhrm.com with some information about your organisation and the partnership opportunity you would like to discuss.
Still have a question?
If you haven’t found the answer you’re looking for, our team can help you understand the available functionality, integrations and services.
Let’s discuss your requirements and show you how ActionHRM could support your workforce.
