Complete effortless HR solutions

Our Services

We provide professional services via our experienced HR resources, solutions consultants, and technical leads, ensuring your ActionHRM instance runs smoothly, in accordance with your organisations policies and procedures, whilst lifting employee engagement.

Our professional services delivery starts from the pre-sales process, and continues through the implementation delivery cycles, extended services provisioning and includes standard support.

Account management services are also available via extended services packages, or upon request, providing access to the right skill set to service your needs.


All members of the ActionHRM pre-sales team are experienced HR practitioners, solutions consultants, or technology advisers. 

For us the pre-sales process is the start of a commercial relationship. We focus on providing all prospects with a pre-sales process that aligns to their solutions evaluation and selection process. Be that a comprehensive formal request for pricing (RFP), or a simple desk-top market-scan, we will align our pre-sales approach to make your job easier. 

Pre-Sales services include:

  • Review, clarification & qualification or prospects requirements
  • Remote & onsite product demonstrations by ActionHRM lead consultants
  • Response to formal requests for information, pricing or tender bidding
  • Preparation and issuance of preliminary proposal 
  • Continued discovery and clarification review with our prospects
  • Preparation and issuance of final proposal
  • Solutions design workshop attendance, or facilitation
  • Implementation planning & discovery 


The ActionHRM team understands that your requirements year-1 will differ future, which is why we deploy a train the trainer & discovery methodology as standard best practice, enabling your trained HR admins to continue with increment systems changes, creation of new templates, including automated processing pathways, helping future proof your investment in us.

The ActionHRM team consists of experienced digital solutions consultants, human resource practitioners, project managers, software developers, network engineers, data analysts, and support specialists.

We work with you to formulate a winning team, factoring in your skills, experience and capacity vs business as usual, to assure a successful result. If you don’t have the skills, capacity or experience to support an implementation of ActionHRM we will identify this, and communicate our recommendations assuring a mutually successful implementation project delivery.

Our project implementation standards support a phased approach, de-risking the overall project by allowing time for client side deliverable such as project communications planning and change management.

With our standard 4-step transition services we facilitate pre-go-live phase level readiness assessments, go-live support, extended support, and standard product support, providing structured access to your lead consultant for each and every phase cycle.

The ActionHRM pre-sales team will guide you through implementation options, ensuring we align with your functional, scheduling and business requirements.

We truly adopt a partner mentality with our clients throughout the implementation project, which sets us apart from other software vendors in the people and culture space whom restrict agile discovery with pre-defined and set in concrete vendor tasks and milestones, which allows little to no room for humanity and other common practicalities that impact project realities. 

What does this really mean to our clients? Put simply, ActionHRM works so diligently to assure success during your implementation project, so much so, that by the end of the process you will likely feel our team is an extension of your own.

Watch our client video testimonials to see what our clients think about us.

Account management

Free of Charge Account Management

We deploy standard account management services on a periodic basis free of charge, to meet standard best practices. Site monitoring, communications and escalation based on routine and ongoing monitoring is facilitated via standard account management ensuring your instance of ActionHRM is running in optimally.

Paid Extended Services

Over the years we have observed how our clients benefit from nominal paid extended services via account management, to prepare, configure, test, and deploy new functionality, which is made available via release updates.

With a focus on years 2 & 3 as an extension of implementation service provisioning, our clients are empowered to be self-sufficient, and to self-administer the release updates internal review, configuration and testing independently.

Paid extended services include:

  • Configuring new features & functionality as released via regular system updates
  • Workshop days on existing or future features
  • Health check of overall process automation
  • Software enhancements
  • Custom reports and dashlets
  • New data integrations
  • Other solution improvements or bulk changes that may be required based on a significant reorganisation or transformation initiative on your side.
Note: Extended Services are provisioned in addition to standard Helpdesk Support and Software Maintenance, which are both included in our standard subscription fee.