Complete effortless HR solutions
Complete effortless HR solutions
EXPERTISE FROM DAY ONE
Successful HR software implementation takes more than technology. It takes the right planning, practical expertise and a clear understanding of how your organisation works.
ActionHRM supports you throughout the journey — from evaluating your requirements and designing your solution to implementation, training, ongoing support and future improvements.
Our HR practitioners, solution consultants and technical specialists work with your team to help make your ActionHRM solution fit your organisation’s needs.
From your first conversation with ActionHRM to ongoing optimisation, our services are designed to help you make informed decisions, implement with confidence and develop your internal capability.
Start with your requirements, not a generic package.
Every organisation has different HR processes, systems and priorities. We work with you to understand your requirements and explore how ActionHRM can support them.
Our pre-sales services can include:
A structured approach, shaped around your organisation.
Implementing HR software affects people, processes, data and day-to-day operations. ActionHRM uses a phased implementation approach that considers your requirements, available resources, project responsibilities and readiness for change.
Our implementation services can include:
Build the confidence to manage your own HR system.
Your team should understand not only how to use ActionHRM, but how to administer the system as your organisation evolves. Our train-the-trainer and discovery approach is designed to help HR administrators and key users develop the knowledge needed to manage supported system configuration and everyday process changes.
Training can cover:
Help when your authorised team needs it.
Ongoing support helps your organisation keep its HR system operating and address questions about supported functionality.
ActionHRM’s standard subscription includes software maintenance, release updates and standard support, as described in its published plans and support information.
Support is provided through established channels for authorised client HR administrators. Employees using ActionHRM through their employer should contact their organisation’s internal help desk first.
Standard support and maintenance are distinct from additional consulting, custom development and extended services, which may require separate scoping.
Keep improving as your organisation changes.
Your HR requirements won’t stand still. New business priorities, organisational changes and software releases can create opportunities to refine your processes.
ActionHRM provides standard account management activities, with optional extended services for organisations that need additional expertise. Depending on the agreed scope, extended services can include:
Extended services are quoted separately from standard subscription support and maintenance.
ActionHRM’s phased approach helps your team understand what’s required at each stage, prepare for change and build capability along the way.
Clarify your business objectives, HR processes, system requirements, data needs and implementation priorities.
Configure the agreed solution, prepare relevant data and integrations, and coordinate the activities required for implementation.
Test the agreed processes, prepare users, transfer knowledge and assess readiness for go-live.
Transition into live operation with support aligned to the implementation plan, then identify future improvements as your requirements change.
Implementation activities, milestones and responsibilities are agreed with each customer. The exact sequence and timing depend on the project scope, selected modules, data readiness, integrations and organisational requirements.
Successful implementation is a shared effort.
Your people understand the organisation, its policies and how work gets done. ActionHRM brings experience across HR processes, solution configuration, project delivery and technical integration.
Together, we can work to:
The objective is a practical implementation and a solution your organisation can continue to manage and improve.
ActionHRM distinguishes standard subscription services from additional professional services. Understanding that difference helps you plan budgets and determine when you may need extra assistance.
| Service | How it works |
|---|---|
| Standard software maintenance | Included in the standard subscription, according to the applicable agreement |
| Product release updates | Included in the standard subscription |
| Standard helpdesk support | Included in the standard subscription and subject to the established support process |
| Pre-sales discovery and demonstrations | Available during solution evaluation |
| Implementation and initial configuration | Scoped and quoted according to your requirements |
| Training and knowledge transfer | Planned according to the agreed implementation or training scope |
| Additional configuration and workshops | Available through separately scoped extended services |
| Custom reports and dashboards | Scoped according to reporting requirements |
| New or bespoke integrations | Subject to technical assessment, scope and agreement |
| Significant bulk changes or transformation work | May require separately quoted extended services |
Your proposal and service agreement will clarify the services included, project responsibilities and any additional charges applicable to your organisation.
ActionHRM offers pre-sales discovery, solution demonstrations, implementation and project delivery, training and knowledge transfer, standard support, account management and optional extended services.
ActionHRM uses a phased approach that considers requirements discovery, configuration, project planning, readiness, go-live and ongoing support. The implementation plan is tailored to your agreed scope and organisational requirements.
ActionHRM works with your organisation to establish the appropriate project team, responsibilities and delivery approach. The roles required depend on the project’s complexity, your internal capabilities and the agreed scope.
Train-the-trainer helps key users and HR administrators develop the knowledge to use and administer supported functionality and share that knowledge with other employees. The training scope depends on the selected modules and organisational needs.
ActionHRM’s published plans state that standard support, software maintenance and release updates are included in the standard subscription. Refer to your agreement for the applicable terms and service arrangements.
Yes. Standard support and account management activities are available, and optional extended services can help with additional configuration, workshops, reports, integrations and process improvements.
Extended services are additional to standard helpdesk support and software maintenance. Their scope and pricing depend on the work requested and are agreed separately.
Yes. ActionHRM’s pre-sales process can include requirements clarification, product demonstrations, responses to requests for information and proposals, and preliminary solution design.
That depends on the scope of your project, the modules selected, your data and integration requirements, and your internal team’s capacity. ActionHRM can discuss these factors during discovery and help establish an appropriate approach.
The right support for your HR journey.
Whether you’re evaluating HR software, preparing for implementation or looking to improve an existing ActionHRM solution, start with a conversation about your goals.
We’ll help you understand the relevant services, likely requirements and next steps for your organisation.
ActionHRM — configurable HR software, supported by people who understand your processes.
