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To help you to save time and answer your question we have put most commonly asked questions about our human resource management solution and HRIS on this page. If you have not found answer to your question please use form on the right and ask your question there, we will try to respond as soon as possible.

Pricing and Services

If you are interested in becoming a reseller or partner, send us an email or contact us using our online form.
Support is available via email and phone from ActionHRM or directly from the partner that sold you the software. Phone support is only available during local business hours in the United States and Australia. Note that phone support is provided in English only. All support issues are managed based on criticality and severity. Because ActionHRM is a SaaS solution, you can expect fast responses to your support questions. Most minor issues and requests are resolved on the same day. Given the nature of software development however, we cannot guarantee a specific resolution time but work within a standard SLA.
You can use the ActionHRM system in any country. However, standard business hours phone support is only available in the United States and Australia. If you are not located in one of these countries, you can get phone support if you call during local business hours for one of these countries. Note that support is provided in English only. If you have additional questions or are interested in using ActionHRM in other countries, please contact our sales staff.
On premises deployment is only available for large enterprise customers. Please contact our sales staff for further information.
We do not provide HR consulting services, however we are happy to refer you to partners.
New reports can be designed for you and will be quoted individually. Prices will include maintenance and will vary based on the report logic and data requirements. Most basic reports can be developed within a few hours at most. Ad hoc report tools are available to build and schedule common reports. Like all development requests, wherever possible, new reports are added to ActionHRM’s main code base. If a report becomes standard, no maintenance fees are charged.
All module upgrades are included in the HR software subscription fees. Minor updates are completed outside of business hours with minimal interruption. Unless they are payroll connected applications, it will typically not require any client IT involvement. Release notes outlining the changes and new functions are provided with the release date annoucement. During our last 5 years of service, our uptime has been over 99.98%. We usually plan to have a monthly release cycle with upgrades usually involving around 5-10 mins of downtime. For major releases, all customers can (for a minor fee) request access to an upgraded environment to test it. In all cases, we use patch streams to ensure prior functionality is maintained. We also encourage clients to provide development feedback and pre-release feedback via our demo applications.
ActionHRM is easy to use. Many of our customers have found that providing a cheat sheet with basic functions is enough for general employees to use the system successfully. Some senior or functional managers (e.g., training & development, safety officer, etc.) may require some additional training. Training is provided in a train-the-trainer format: application administrators, HR staff, and senior managers are trained to use the complete application. Then they can provide training to other employees as required.
Our HR application is priced on a combination of functionality and active employee records. Active employee's are currently employed and are setup with a job role and employment condition. You are not charged for terminated records and can easily re-active an employee if required. We have three product levels - Basic, Essentials and Enterprise. With the increasing functionality there is a small additional charge to the monthly fee. Implementation, configuration, and training costs are quoted and charged based on client requirements (budgets are provided during quotation). See our plan comparisons page for more information.

Security

Yes. You can create new security roles and manage access rights using our online tools. The database administrator generally does these tasks.
Data security is a prime focus at ActionHRM. Our HR management service is delivered to you using Amazon’s EC2 Cloud Infrastructure. Your data is stored in an encrypted database on a virtual private server in Amazon’s datacenter. We use multiple layers of security to make sure your data is safe:
  • Physical security: Amazon operates and manages the physical infrastructure (servers, network connections, storage arrays, etc.) required for data delivery and storage. They ensure the physical security of their data center. However, they cannot access any data stored on ActionHRM servers.
  • Data encryption: All data stored in the ActionHRM database is encrypted using 256 bit AES encryption. To protect data sent to and from our “Cloud Center”, we use the same SSL encryption technique that banks use for online transactions.
  • User-based security: All data in the HR management system is distributed on a need-to-know basis. You decide who gets access to what information, and that security is configured by the system administrator using the system’s internal security controls.
We use the best technology combined with Amazon’s world class cloud service to protect your data and securely deliver our HR management system to you.

Implementation

Yes, and you don’t need programming support to do it. Using the system’s extensive toolkits, you can configure the look and feel, add more fields, create alerts, build workflows and change workflow approvals, create mail merge recruitment notifications, add drop-down lists, and more. These are usually managed by your system administration or key HR user.
Yes. ActionHRM is designed to build on your current HR practices and policies. The flexible configuration allows you to tailor the system to meet your current and future needs and practices.
ActionHRM is a dynamic software development company, we have releases regularly that may contain enhancements, bug fixes and new features. Customers can request and vote on new features via our support portal. Please note you need to be a registered and paid customer to utilize our portal.

Yes. ActionHRM has integrated a BI/Custom reporting tool developed by Yellowfin. This is as an optional feature and provides data visualization and business intelligence (BI) capabilities. Clients can create and build their own reports in addition to the 80 prebuilt Yellowfin reports already available.

This tool provides features including drag and drop report creation, report scheduling, dashboard reporting.

Yes. The system has an alert engine that can be set up to send automated alerts to a specific person or group of people, ensuring key events are acted on. SMS and other alert transport methods may be supported in the future.
Organisational structures are built automatically based on hierarchy. They complement the security and workflow systems. For example, a manager can only see employees that report to them. As positions change, the system automatically updates the organisation chart and the security system. Most common workflows can be tied to the current organisational structure to save time and errors. A requirement to manually change or adjust the approval path for an employee can also be set up.

Multiple languages and countries are supported out of the box. We currently have 6 main language files; English (Australian), English (American), English (Great Britain), Spanish, Chinese and Japanese. Others can be added if required. Each user can choose their preferred interface language when they login and access the application.

Multiple time zones are supported throughout the application. Like language, a default time zone is set but users can select their preferred time zone.

Currently ActionHRM has been configured for Australia, UK, USA, China, Japan and South America. For more information or to find out if your multi-country requirements are included, please contact our sales staff.

ActionHRM offers two levels of reporting available.
  • Standard - over 50 standard reports are included providing regulatory reporting, HR records and details, and key business metrics like headcount tracking. You can apply multiple filters to reports online and then export them in Microsoft Excel, CSV, or PDF format.
  • BI/Custom reporting tool - as an option an additional business intelligence (BI) and custom reporting solution is available with over 80 prebuilt reports and growing. This tool provides drag and drop report creation, report scheduling and dashboard reporting.
Custom reports can be developed for a fixed cost.

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